Privacy Policy

Introduction

Nawa Fresh is committed to protecting the privacy and confidentiality of our business partners. This policy explains how we collect, use, and safeguard information obtained through our website and business communications.

Information We Collect

We collect corporate and contact information through the following channels:

• RFQ form submissions (company name, contact details, product requirements)
• WhatsApp Business API communications
• WeChat business inquiries
• Direct email correspondence
• Website analytics (anonymized usage data)

How We Use Your Information

Information collected is used strictly for business purposes: We process this information based on legitimate business interest in responding to trade inquiries, and, where a business relationship is established, to perform our contractual obligations.

• Generating accurate quotations based on your requirements
• Planning and executing logistics for your orders
• Commercial communication regarding orders and shipments
• Improving our services based on customer feedback

Information Sharing

We share information only with parties directly involved in fulfilling your orders: As Nawa Fresh operates internationally, your information may be processed or stored in countries outside your own, including outside the European Economic Area, in connection with these business relationships.

• Maritime shipping lines for freight booking
• Freight forwarders for logistics coordination
• Licensed customs brokers for clearance procedures
• Inspection companies when required

All third parties are bound by confidentiality agreements. We never sell or rent customer information for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

Data Retention

Business records are retained for the duration required by applicable commercial and tax regulations, typically 7 years from the completion of a transaction.

Your Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, to object to certain processing, or to request that we restrict how your information is used. Where processing is based on consent, you may withdraw that consent at any time. If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at info@nawafresh.com.

Contact

For privacy-related inquiries, please contact our data protection team at: