Inspection Window
All quality claims must be initiated within 24 to 48 hours of container discharge at the destination port.
This timeframe is standard for perishable goods and allows sufficient time for proper inspection while preserving evidence.
Quality Claims
Fair Process. Clear Standards.
Professional dispute resolution for perishable goods trade.
“Fresh produce is inherently perishable. Our quality claims policy establishes clear, fair procedures that protect both parties while maintaining commercial relationships.”
Perishable Allowances
Natural Shrinkage Clause
Fresh produce naturally loses moisture during extended ocean transit. A weight loss of 1% to 3% is standard and not grounds for claim.
Biological Variance
Minor variations in appearance, size grading, and color are inherent to agricultural products and within commercial tolerances.
Evidence Requirements
Evidence Requirements
01
Third-Party Survey Report
Independent inspection report from a recognized survey company (e.g., SGS, Bureau Veritas) documenting the nature, extent, and percentage of damage.
02
Container Seal Documentation
High-resolution photographs showing intact container seals before opening, confirming shipment integrity during transit.
03
Temperature Records
Pulp temperature readings taken immediately upon container opening. Data logger downloads showing complete transit temperature history.
04
Product Condition Photos
Clear photographic documentation of affected products with visible damage or quality issues.
Resolution Process
Resolution Process
Claim Submission
Buyer submits claim with complete documentation within the inspection window via email to claims@nawafresh.com.
Review Period
Nawa Fresh reviews submitted evidence and may request additional documentation. Initial response within 3 business days.
Assessment
Joint assessment of claim validity based on contract terms, evidence quality, and industry standards.
Resolution
Agreed resolution may include credit notes, partial refunds, or replacement shipment arrangements.
Exclusions
Exclusions
Claims will not be considered for :
- Issues arising from buyer's handling after discharge
- Storage conditions at destination outside our control
- Natural variations within commercial tolerances
- Delays in buyer's customs clearance process
- Force majeure events documented during transit
Quality claims reflect our standard processes. Specific claim support varies by product and lot, so contact our trade desk for documentation per shipment.